Automate Enterprise Operations
Let agents handle the steps that need judgement while your existing workflows retain ownership, approvals and delivery.
Enterprises already automate a great deal. The remaining queues often contain work that needs judgement: an incident that fits no runbook, a ticket that requires reading three systems, or a reconciliation whose discrepancy needs investigation.
Lightspeed lets an existing workflow hand one of those steps to an agent. The workflow supplies the task and the available operations, receives the result, and decides what happens next.
Keep the process in charge
For a team using Temporal, a managed session connects agent work to the orchestration already in place. The agent can request business operations exposed as workflow-backed tools: look up a ticket, query a warehouse, or submit a proposal for review.
The integration defines where those requests go. The agent supplies the task-specific arguments. Your own workers perform the business operations, while Lightspeed manages the conversation and its progress.
That gives each side a clear responsibility. The agent investigates and proposes; the surrounding process applies its deadlines, validation and approval rules.
The on-call investigation
An alert starts a managed session with dashboard tools and read access to the affected host. The agent examines the evidence, compares it with the runbook, and submits a proposed fix.
An engineer reviews the proposal through the incident workflow. If it is approved, the workflow applies it. If nobody answers within the agreed window, the workflow escalates. The investigation and the production change remain visible steps in the same process.
The ticket that needs context
A ticket arrives that no routing rule can place. An agent reads the CRM, order system and knowledge base through selected tools. It proposes a queue, explains its choice, and drafts a response.
The workflow checks the result and routes the ticket. The task can run entirely through API tools, with no execution machine attached. Similar requests can be handled independently without mixing their conversations.
The reconciliation that needs investigation
A reconciliation does not balance. An agent compares records, investigates a possible duplicate batch, and prepares an adjustment proposal.
For larger comparisons, code mode lets it combine permitted tool calls and process intermediate data before returning a concise finding. It can save a report and reference the exact version submitted for review. Posting the adjustment remains an authorised step in the business workflow.
Start with one judgement step
Choose a process where a person already gathers evidence and recommends an action. Give the agent the few tools that task needs, keep review at the consequential decision, and examine its results on real cases.
As confidence grows, the workflow can handle more outcomes automatically. Recurring checks can become resident bots, while the same business process continues to own approvals and follow-up.
Read next: Deploy Resident Agents for recurring work. For integration details, see workflow-backed tools.